Edge Impulse offers various levels of support, based on the plan selected, designed to meet the unique needs of the user, and their use-cases. Support levels range from email-based reactive support up to a more proactive support from a member of our solutions team.
Standard Support
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Premium Support available
Edge Impulse documentation (self-service)
Edge Impulse forum (community support)
Dedicated email help tickets
Dedicated Solution Engineer
Time to first response (Monday to Friday, excluding weekends)
Not guaranteed
24h on email tickets
SCOPE
Studio project access and features
API access
CLI (Command Line Interface)Access
SDK access
Precompiled firmware support (run on supported HW)
Standalone firmware support (compile and run on supported HW, without firmware modification)
Bug fix prioritization
Studio Organization (collaborative workspace) tools and features
Custom transformation block(s)
Custom
Custom ML block
Custom
Custom DSP block (Studio and embedded SDK)
Custom
Data acquisition strategy support
Custom
Dataset analysis and optimization
Custom
Technical guidance on improving model accuracy/loss
Custom
Firmware implementation for additional sensors/communication protocols (on supported HW)
Custom
Port library/SDK on new HW/framework, architecture already supported by Edge Impulse only (ie: Cortex M4, x86_64, AARCH64…)
Custom
Standard Support
Premium Support available
Edge Impulse documentation (self-service)
Edge Impulse forum (community support)
Dedicated email help tickets
Dedicated Solution Engineer
Time to first response (Monday to Friday, excluding weekends)
Not guaranteed
Project Features
Studio project access and features
API access
CLI (Command Line Interface)Access
SDK Access
Precompiled firmware support (run on supported HW)
Standalone firmware support (compile and run on supported HW, without firmware modification)
Bug fix prioritization
Studio Organization (collaborative workspace) tools and features
Custom transformation block(s)
Custom ML block
Custom DSP block (Studio and embedded SDK)
Data acquisition strategy support
Dataset analysis and optimization
Technical guidance on improving model accuracy/loss
Firmware implementation for additional sensors/communication protocols (on supported HW)
Port library/SDK on new HW/framework, architecture already supported by Edge Impulse only (ie: Cortex M4, x86_64, AARCH64…)
Standard Support
Premium Support available
Edge Impulse documentation (self-service)
Edge Impulse forum (community support)
Dedicated email help tickets
Dedicated Solution Engineer
Time to first response (Monday to Friday, excluding weekends)
72h on email tickets
Project Features
Studio project access and features
API access
CLI (Command Line Interface)Access
SDK Access
Precompiled firmware support (run on supported HW)
Standalone firmware support (compile and run on supported HW, without firmware modification)
Bug fix prioritization
Studio Organization (collaborative workspace) tools and features
Custom transformation block(s)
Custom ML block
Custom DSP block (Studio and embedded SDK)
Data acquisition strategy support
Dataset analysis and optimization
Technical guidance on improving model accuracy/loss
Firmware implementation for additional sensors/communication protocols (on supported HW)
Port library/SDK on new HW/framework, architecture already supported by Edge Impulse only (ie: Cortex M4, x86_64, AARCH64…)
Standard Support
Premium Support available
Edge Impulse documentation (self-service)
Edge Impulse forum (community support)
Dedicated email help tickets
Dedicated Solution Engineer
Time to first response (Monday to Friday, excluding weekends)
24h on email tickets
Project Features
Studio project access and features
API access
CLI (Command Line Interface)Access
SDK Access
Precompiled firmware support (run on supported HW)
Standalone firmware support (compile and run on supported HW, without firmware modification)
Bug fix prioritization
Studio Organization (collaborative workspace) tools and features
Custom transformation block(s)
Custom
Custom ML block
Custom
Custom DSP block (Studio and embedded SDK)
Custom
Data acquisition strategy support
Custom
Dataset analysis and optimization
Custom
Technical guidance on improving model accuracy/loss
Custom
Firmware implementation for additional sensors/communication protocols (on supported HW)
Custom
Port library/SDK on new HW/framework, architecture already supported by Edge Impulse only (ie: Cortex M4, x86_64, AARCH64…)
Custom
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